There are two ways to close or temporarily deactivate your 99ab account, each with a different process and purpose.
Temporary Break (Cooling-Off Period): If you need a short break — 24 hours, 7 days, 14 days, or 30 days — log in and go to Account Settings → Responsible Gaming → Cooling-Off, then select your preferred duration. You won't be able to log in during that period, but your balance will be completely safe.
Self-Exclusion (Long-Term Break): If you'd like to deactivate your account for 3 months, 6 months, 1 year, 5 years, or permanently, Responsible Play Read the self-exclusion information on the page and send an email to support@99ab.casino. Include "Self-Exclusion Request" in the subject line to ensure it's prioritised. Your account will be deactivated within 24 hours. If you have a remaining balance, you will be given the opportunity to make a withdrawal.
To reactivate your account after a self-exclusion period ends, you'll need to submit a request to support, and an additional 24-hour waiting period is mandatory — this ensures the decision is made with a clear head.
99ab's policy is a maximum of one account per person. If anyone attempts to run two accounts — under any name or on any device — both accounts will be closed and all bonuses forfeited once detected.
That said, two separate individuals sharing the same household or IP address — such as two siblings or a couple — may each open their own account using their own NID, mobile number, and email. This is not prohibited outright, but there are a few things to keep in mind:
Each account must have distinct KYC details. Using the same payment method (the same bKash number) across two different accounts may cause issues. If there's any chance of confusion, let support know in advance to avoid complications later.
The bottom line: one person = one account. This rule exists to protect all honest players and prevent bonus abuse.
Deposits made via bKash, Nagad, or Rocket are typically credited to your 99ab account within 5–15 minutes. During peak times — such as before a major cricket match — it may take up to 30 minutes.
If funds still haven't arrived after 30 minutes, check these things first: have your payment reference number or transaction ID from the deposit on hand — providing this to support helps pinpoint the issue quickly. Check your bKash app to confirm whether the money was actually deducted. If it wasn't, the transaction failed — please try again.
If money has left your bKash but hasn't arrived in your 99ab account, contact us immediately via live chat or at support@99ab.casino with your transaction ID and amount. We typically verify and credit it manually within 2–4 hours. Keep the bKash SMS screenshot as proof of payment — it will come in handy.
The minimum deposit amount is ৳300. Sending less than this may result in the transaction being rejected, and refunds can take some time to process.
Free spins and daily check-in rewards on 99ab are two different types of benefits. Here's how to claim each:
Free Spins: Free spins are usually tied to specific promotions — for example, depositing a set amount, the launch of a new slots game, or as a reward for reaching a new VIP tier. Log in and check the "Promotions" section or "My Bonuses" on your dashboard to see if any free spins are active. Winnings from free spins go directly to your bonus balance and typically carry a 1x–3x wagering requirement.
Daily Login Reward: Every time you log in, a check-in notification will appear on your dashboard. Click it to claim your reward — this could be a small bonus credit or free spins. Log in 7 days in a row and you'll usually unlock a bigger reward.
To view all current offers, Promotions Page Visit now. These offers are time-limited, so claim yours before they're gone.
Yes, 99ab goes well beyond cricket — you can bet on football and many other sports too. Head to the betting section and you'll find the full list of sports in the left-hand or top menu.
What football has to offer: Premier League, La Liga, Bundesliga, Serie A, Ligue 1, Champions League, Europa League, and the Bangladesh Premier League. Bet across hundreds of markets — match winner, Both Teams to Score (BTTS), correct score, first goalscorer, handicap, and more.
Other games: Tennis, basketball, volleyball, table tennis, and e-sports (CS:GO, Dota 2, League of Legends). E-sports betting is especially gaining popularity among younger audiences.
The process is the same for any match across any sport — select the match, click your preferred odds, enter your stake, and confirm. For more details, Bet Page See here.
Yes — and it's one of 99ab's most important features. Log in and go to "Account Settings → Responsible Gaming" to access the following tools:
Deposit Limit: Set a daily, weekly, or monthly deposit cap in advance. Lowering your limit takes effect immediately. Raising it requires a 72-hour waiting period — giving you time to make a considered decision.
Loss Limit: Set a threshold for how much you can lose within a given period before betting is automatically paused. For example, set a weekly loss limit of ৳5,000 — once you've lost that amount in a week, no further bets can be placed.
Session Time Limit: Set a time limit for your gaming sessions in advance. When the time is up, you'll receive an on-screen notification and the session will end automatically.
Using these tools effectively keeps betting within the bounds of entertainment. To read the full guide, Responsible Gaming Page See here.
Yes, absolutely. The entire 99ab platform is built for mobile browser use. There's no need to install a separate app.
Open Chrome or Firefox on your Android device and go to 99ab.casino. The full site is neatly laid out for smaller screens — the menu, bet slip, payments, and Live Casino all work seamlessly on mobile. The same experience is available on iPhone via Safari.
If you'd rather not type the address into your browser every time, add a shortcut to your home screen:
On Android: Open the site in Chrome → tap the three-dot menu → select "Add to Home Screen". After that, you can launch 99ab with a single tap directly from your home screen.
On iPhone: Open the site in Safari → tap the Share icon at the bottom → select "Add to Home Screen".
This method is known as a PWA (Progressive Web App). It takes up no storage on your phone, requires no updates, and always shows the latest version. Live betting and HD Live Casino streams all work seamlessly on mobile too.