99ab Privacy Policy — How We Keep Your Data Safe

99ab's Privacy Policy applies to anyone who uses our website, opens an account, or accesses any of our services. 99ab places the highest importance on the privacy of users in Bangladesh.

This policy is written in plain English so that everyone can genuinely understand it. Hiding important information behind complex legal language goes against everything 99ab stands for. The official version of this policy is always available on the 99ab website and will be updated with a date whenever changes are made.

• This policy applies to 99ab's main website and all associated services.
• 99ab's privacy policy does not apply to any third-party websites linked from our platform.
• If there are major changes to this policy, registered users will be notified in advance via email.
• This policy forms part of 99ab's Terms and Conditions.

99ab only collects information that is genuinely needed to provide our services. We never ask for unnecessary data. Below is a breakdown of what we collect, organised into three categories.

Information you provide directly:

• At registration: name, date of birth, mobile number, and email address.
• For KYC verification: a photo of your National ID card or passport.
• At the time of payment: mobile banking number (bKash, Nagad, Rocket).
• When you contact support: the content of your conversation.

Automatically collected information:

• IP address and device type (mobile/desktop).
• Browser type and operating system.
• Information on which pages you visited and how long you spent on them.
• Betting activity logs — which bets were placed, when, and for how much (BDT).
• Login time and location (up to city/division level).

From Cookies & Tracking Technologies:

• Session cookies — to remember your logged-in state.
• Preferred language and interface settings.
• Analytics cookies — to help improve our services.

99ab uses your information only for specific, defined purposes. Each piece of data and why it is used is clearly outlined below — no ambiguity.

1. Account Management: To handle registration, login, password recovery, and account security.
2. Payment Processing: To confirm deposits, process withdrawals, and maintain transaction history.
3. Legal Compliance: To comply with Anti-Money Laundering (AML) regulations and retain data as required by regulatory authorities.
4. Fraud Prevention: To detect multiple accounts, prevent bonus abuse, and monitor suspicious activity.
5. Service Improvement: To analyse user behaviour and make the platform easier and more effective to use.
6. Contact: To keep you informed about bonuses, promotions, and important updates — you can opt out of marketing communications at any time.
7. Support Services: Conversation history is used to provide faster and more accurate resolutions to your issues.

99ab does not share your information with anyone. However, in certain specific circumstances, limited data may need to be shared. The table below clearly outlines what is shared in each case and why.

Parties with Whom Limited Data May Be Shared:

• Payment Processor: Only payment-related data to verify bKash, Nagad, or Rocket transactions.
• Game Provider: Account ID and bet details required to run slots or Live Casino games — no other identifying information.
• Security Technology Partners: To detect fraud and ensure cybersecurity.
• Legal Authorities: Applicable data shared only when a valid legal order or court directive requires it — and only then.

99ab has data processing agreements in place with each partner to ensure they cannot use your information for their own purposes. If ownership of any 99ab partner organisation changes, the new owner will be required to uphold the same privacy standards.

Cookies are small data files stored in your browser. 99ab uses cookies to make your experience smoother and to improve the platform. The types of cookies used are described below.

You can block or delete cookies through your browser settings. However, disabling certain cookies may prevent some 99ab features from working properly.

99ab follows the highest industry standards to protect your data. For us, real technical security measures matter far more than policies that only exist on paper.

• Encryption: All data transmissions are protected with 256-bit SSL/TLS encryption. Sensitive data stored on our servers is also encrypted.
• Access Control: Within 99ab's staff, only authorized personnel have access to specific data — not everyone can view everything.
• Regular Security Audits: Third-party security experts conduct regular penetration testing.
• Two-Factor Authentication (2FA): Users can enable 2FA on their accounts for an extra layer of security.
• Auto-Lock: After a set number of failed login attempts, your account will be automatically locked temporarily.
• Data Backup: Secure backup systems are in place to recover data in the event of a server failure.

In the event of a security breach, we will act immediately and notify affected users with full details via their registered email within 72 hours. The 99ab security team is active around the clock.

You have a number of important rights over your data at 99ab. To exercise any of these rights, please contact our support team.

99ab does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal obligations. The retention periods are outlined below.

• Active account information: For as long as your account remains active.
• Transaction Records: 5 years after account closure — in compliance with international financial regulations.
• KYC Documents: 5 years after account closure — required under AML regulations.
• Support Conversations: 2 years after last contact.
• Betting Logs: 3 years after account closure — for dispute resolution purposes.
• Marketing Preferences: Until you change your preferences.

Once the retention period expires, data is securely deleted or anonymised in a way that makes identifying any individual impossible.

99ab strictly enforces an anti-minor policy. We do not knowingly collect information from anyone under 18, and minors are not permitted to open an account.

• Age is verified at registration and subject to stricter checks during KYC.
• If a minor accidentally opens an account, it will be closed immediately upon detection and any deposited funds will be refunded.
• Parents or guardians can contact support to protect a minor — 99ab will act promptly.
• To learn about parental control tools Responsible Gaming Page View.

If you become aware that a minor is using 99ab, please notify us at support@99ab.casino. We will take immediate action.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out through any of the channels below. The 99ab privacy team typically responds within 72 hours.