Steps we have taken to keep you protected
From your dashboard, you can set your own daily, weekly, and monthly deposit caps. Lowering a limit takes effect immediately — increases take 72 hours to apply.
Temporarily deactivate your account for anywhere between 24 hours and 30 days. You will not be able to log in until the cooling-off period has ended.
You can request an account closure for anywhere from 3 months to 5 years, or permanently. During this period, any attempts to open a new account will also be blocked.
Set in advance how much you can lose within a given period before betting is stopped. Once you hit your Loss Limit, betting will pause automatically.
You can see exactly how long you have been playing during each session on screen. You can also set reminders at specific intervals — so there is no chance of losing track of time.
If you feel a family member needs help, 99ab Support can take steps to protect their account. We can also provide information on professional support for gaming addiction.
Responsible gaming at 99ab means enjoying the entertainment without letting it harm other areas of your life. Betting is a game, a hobby — it should never be seen as a source of income or a way to solve problems.
Many people in Bangladesh enjoy placing bets during the excitement of a cricket or football match — for a lot of fans, it is simply part of the entertainment. But when it stops being entertaining, when losses start piling up and you find yourself betting more just to chase them back — that is when it is time to take notice.
99ab wants you to stay with us for the long run — happily and healthily. That is why every responsible gaming tool on this platform is always available to you.
Only bet what you can afford to lose — money you won't miss in your daily life. Keep your entertainment budget completely separate from your household expenses.
Never bet with borrowed money. Placing bets with loans or household savings is one of the most dangerous habits you can develop.
Every tool can be easily configured from your account dashboard
Decide in advance how much you want to deposit. Once the limit is reached, no further deposits will be accepted for that period.
Once you've lost a set amount within a day or week, betting will stop automatically. This reduces the risk of chasing losses in the heat of the moment.
Take a self-imposed break for 24 hours, 7 days, 14 days, or 30 days. During this period, you won't be able to log in to your account — but your funds will remain safe.
For longer breaks, you can close your account for anywhere from 3 months to 5 years, or permanently. Once the period ends, a mandatory 24-hour waiting period applies before reactivation.
Decide in advance how long each session will last. Once that time is up, you will receive an on-screen notification and your session will end automatically.
View a full record of your betting activity over the past 30, 90, or 180 days. Understanding your own patterns makes it easier to make informed decisions.
Below is a straightforward overview of how each tool on 99ab works. Every tool is designed for your own protection.
Requests to increase a limit take effect after 72 hours — this waiting period gives you time to make a considered decision.
Choose how long you want your break to be. Options include 3 months, 6 months, 1 year, 5 years, or permanent — all are available.
Email support@99ab.casino or contact us via Live Chat. Include "Self-Exclusion" in the subject line for priority handling.
A verification code will be sent to your registered mobile number or email address to confirm.
Your account will be closed within 24 hours. If you have a remaining balance, you will be given the opportunity to withdraw it first.
Once the period ends, you can reactivate your account if you choose — but you'll need to wait an additional 24 hours to ensure the decision is a fully considered one.
Gaming addiction does not happen overnight — certain warning signs appear gradually. Take a moment to go through the list below for yourself or someone in your family.
If even one of the signs above applies to you, that's not a sign of weakness — it's a sign of self-awareness that it's time to seek help. Reach out to 99ab Support.
Answer the following questions honestly. If you answer "Yes" to two or more, it may be worth talking to someone.
Asking for help takes courage. Reach out to 99ab Support: support@99ab.casino — completely confidential.
On many gaming platforms in Bangladesh, "Responsible Gaming" is just a page with a few rules written on it — no real tools in practice. 99ab takes a different approach.
99ab's system automatically detects unusual gaming patterns. For example, if an account suddenly starts placing far more bets than usual, or plays continuously between 2 AM and 5 AM, the system generates a soft alert. The support team will then reach out to that member if needed to check that everything is okay.
Gaming addiction affects not just the person playing, but the whole family. Family members are also welcome to contact 99ab Support. If someone believes a loved one is struggling, we'll assess the situation and take whatever steps we can to help.
Set your entertainment budget at the start of each month. For example, if you decide to spend ৳500 on entertainment that month, set that as your monthly deposit limit on 99ab. At the end of the month, reflect on how you spent that time. If betting is bringing you more stress than enjoyment, it is wise to lower your budget or take a break.
99ab does not allow anyone under 18 to open an account, and KYC verification is mandatory to enforce this. If you have younger siblings or children at home, make sure they cannot access your device or account. Not sharing your password and keeping your device locked are simple but effective safeguards.
— the core message behind 99ab's responsible gaming policy
Live chat support in Bangla, available 24/7. Speak directly with our team about any responsible gaming concern. All conversations are completely confidential.
Email us at support@99ab.casino. Requests for self-exclusion or limit adjustments are typically processed within 24 hours.
VIP members can get support with responsible gaming planning through a dedicated account manager. Visit the VIP section.
Questions Players Often Ask
All responsible gaming tools at 99ab are completely free. Take control of your experience — set limits, take breaks, and enjoy the game.